This morning, a cache battery in one of our EVAs failed at 10h58 AM. At 11h20, the response center called me back to confirm the event (I hadn't read all my mails yet and was not even aware of it by then). I didn't even have mention the part number or the site address. We got in touch with a field engineer by noon.
That's the kind of event where of having invested so much time, and so much energy, in making RSP work pays off.
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